When will my order be dispatched?
All products are in stock at the point of purchase and orders will be fulfilled and shipped within 3 working days, although please allow extra time for the postal services dispatch time.
You will be notified via email as soon as your order has been dispatched.
Due to Covid 19, some postal services are taking longer than their advertised shipping times, so we kindly ask that all our customers are mindful of this whilst waiting for their order, we are confident it will be worth the wait!
Can orders be combined if ordered separately?
Unfortunately, we are unable to combine separate orders.
I have entered incorrect delivery information and already completed my purchase?
Please let us know as soon as possible and we shall make every effort to update the information. If your order has already been dispatched, unfortunately we will be unable to assist further with this and a refund will not be possible.
My order has arrived but it is damaged/incorrect, what should I do?
Should you receive a damaged or incorrect item, we will require a photograph of this, and once approved, a replacement will be dispatched to you as soon as possible. Should the item be out of stock, a refund will be processed.
What are your products made from?
After many months of sourcing and testing different ingredients, we are very proud of our beautifully finished handmade products.
Our wax melts are made with premium grade soy wax and the highest quality luxury fragrance oils on the market, all vegan friendly, eco-friendly and cruelty free. Our added botanicals are a dried natural product which contain no chemicals.
Are your products safe to use around pets?
Yes, they are safe to use with pets in the home, however all products should be kept out of the reach of pets (and children) and should never be ingested. Please refer and follow the safety advice on the product packaging.
Is Botanika London Eco-Conscious?
When creating a company that is inspired by nature, being eco-conscious is always at the forefront of our ethos. In addition to the product ingredients, please see below a list of our eco conscious choices:
Cotton pouches: Certified organic cotton product, cultivated without the use of fertilizers or pesticides and can be repurposed around your home.
Glassine packaging: Eco-friendly and biodegradable, made with pure pine wood cellulose which is 100% recyclable, biodegradable, compostable and environmentally friendly. It is a PH Neutral product.
Tissue Paper: Compostable, eco-friendly, and sustainable.
Packing peanuts: 100% biodegradable, compostable eco-friendly starch.
Packing boxes: Made with eco-friendly cardboard from FSC Certified material, which contains at least 70% recycled content.
Packing Tape: Biodegradable brown kraft paper tape, eco-friendly and recyclable.
On occasion you may find bubble wrap or plastic packaging in your parcels, but we are simply just reusing packaging that we have received.
Are your products vegan friendly?
All of our wax melts are made with premium grade soy wax and high-grade quality luxury fragrance oils, all vegan friendly, eco-friendly and cruelty free. Our added botanicals are a dried natural product which do not contain any chemicals.